Free shipping on orders over $50

New arrivals dropping every week

30-day hassle-free returns

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We are a team of designers, developers, and creatives who are passionate about creating beautiful and functional products.

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SHIPPING POLICY

Where we ship
We ship to Finland and the other countries of the European Union. Select your delivery country at checkout to see the options available for your address.

Shipping costs
Standard shipping is free within the European Union, with no minimum order value. This includes fragrances, Travel Sets and refills dispatched from our atelier to you.

Dispatch and delivery times
Preparation times vary by product and availability. Please check the product page for current dispatch information, or contact hello@shamal.fi before ordering if you need delivery by a particular date. Delivery time after dispatch depends on your location and the carrier.

Refills
Refilling begins after your existing bottle arrives at the atelier. Arrange a visit or wait for our confirmed posting instructions before sending your bottle. Free standard shipping covers the refilled bottle's delivery back to you; the arrangements for sending your bottle to the atelier are confirmed separately.

Order tracking
Where available, you will receive tracking information by email once your order ships.

Returns
Free standard delivery does not mean free return postage. Please see our Refund Policy for return conditions and costs, including faulty or incorrectly supplied items.

Questions
For any shipping questions, contact hello@shamal.fi.

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RETURNS, REFUNDS & RIGHT OF WITHDRAWAL

Right of withdrawal (EU)
If you are a consumer in the EU, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days from the day you (or a third party you nominate, other than the carrier) receive the goods. Where an order is delivered in multiple shipments, the period runs from receipt of the last item.

To exercise the right of withdrawal, notify us of your decision before the 14-day period expires by emailing hello@shamal.fi with your order number. You may use the model withdrawal form but are not required to. After notifying us, you must return the goods to us without undue delay and within 14 days.

Exception — sealed fragrance products (hygiene)
For health and hygiene reasons, fragrances are supplied sealed. In accordance with the EU Consumer Rights Directive (2011/83/EU, Article 16(e)), the right of withdrawal does not apply to sealed goods which are not suitable for return due to health or hygiene reasons if they have been unsealed after delivery. This means: unopened, sealed fragrances may be returned within the 14-day period; once a fragrance has been opened or its seal broken, it can no longer be returned or refunded. This exception does not affect your statutory rights regarding faulty or incorrectly supplied goods.

Refunds
If you withdraw in time and the goods are eligible for return, we will refund all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the day we receive the returned goods (or proof that you have sent them back, whichever is earlier). If you chose a more expensive delivery option than our standard offering, we refund only the standard delivery cost. Refunds are made to your original payment method.

Return shipping costs
You are responsible for the direct cost of returning the goods unless we have agreed otherwise.

Faulty or incorrect items
If an item arrives damaged, faulty, or is not what you ordered, contact us at hello@shamal.fi and we will arrange a replacement or full refund at no cost to you. This is in addition to your statutory rights, including the legal guarantee of conformity.

Contact
Shamal · Shamal Oy / 3589073-6 · Iso Roobertinkatu 39 F 67 · hello@shamal.fi

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A 30 ml refill for your existing Shamal bottle. Send it to the atelier, or contact us to arrange a visit. We refill your bottle and return it to you.

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